Agentic AI in Production: What I Learned Shipping 14 Autonomous Agents in 2026
The day a billing agent refunded $42,000 by accident In February 2026, one of our internal agents — a refund-triage bot running on Claude Opus 4.7 — issued a perfectly polite, perfectly catastrophic chain of refunds totaling around $42,000 before our...
May 9, 20263 min read
